Sycamore Life Sciences offers E&I members a punch-out ready hosted catalog for animal health and veterinary supplies. Your hotlist items are always in stock with exclusive allocation for E&I members. Members also benefit from sales volume rebates and additional discounts on prompt payments.
Sycamore Life Sciences, located in Houston, TX, is a leading distributor of products necessary in the Animal Health and Veterinary Research spaces. Their strategically located warehouses allow them to serve all E&I member institutions from coast to coast. Their goal is to form a partnership with their customers, allowing Sycamore to provide the highest level of customer service and personalized support to every client.
Sycamore Life Sciences is certified as a Historically Underutilized Business (HUB) and a Minority Business Enterprise (MBE) by the Houston Minority Supplier Development Council (HMSDC). Sycamore Life Sciences provides Tier 1 diverse spending solutions for E&I members. For information about diversity certifications, refer to the contract documents tab or contact your E&I Representative for assistance.
Sycamore is committed to supporting sustainability by partnering with brands who share their values. Their product selection includes items from companies that prioritize eco-friendly practices and responsible sourcing. Learn More
E&I contract documentation available on this site is being provided for use by E&I members only and shall not be distributed and/or shared outside a member’s institution. Sharing of contract documentation outside the membership of the Cooperative is detrimental to its members and the Cooperative, as it impacts E&I’s ability to negotiate and maintain competitive agreements.
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Submit the Sycamore Alignment Authorization form. Once the AAF is submitted, Sycamore will create/link member accounts in their system within 4 to 7 business days. Contact your E&I Representative at any time for assistance.
Supplier
Once a member account is connected or created (if new) with Sycamore, members may place orders as follows:
Purchase Orders-Send to: PO@sycamorebio.com
Online via account with Sycamore or Punchout
Phone – placed directly with operations team
PH: 713 357 9514
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Return Eligibility
If the purchased item is unopened, you may return the item within 30 days of the receipt of the order for a refund, with the exception of sterile ordered products. Refunds will be issued to the original payment method within 14 days of approval. Please see below for more information regarding restocking fees on refunds.
Exchanges
If a product was ordered by mistake, or was not as expected, Sycamore would be more than happy to find a suitable product to exchange it with if the original ordered product is unused.
Sterile Products
If the item purchased is sterile, Sycamore will not be able to accept a return or exchange, but will be more than happy to work with you to find the right product for your lab needs.
Restocking Fees
In regards to restocking fees, Sycamore Life Sciences generally follows the manufacturer's guidelines for each product. The restocking fee varies up to 25% based on the product and manufacturer. Once a return is requested, they will provide more information regarding the fees involved, if any.
Return Shipping
Sycamore Life Sciences does not cover shipping expenses for returned product(s). Once a return has been requested, they will provide return instructions and the address to return the product(s) to. All returned product(s) must be sent via traceable means. Examples would be UPS Ground, FedEx Ground, USPS Priority Mail. Be sure to retain the tracking information for your records.
To start a return, please contact your dedicated account manager and provide us the following information:
Your Name
Your Order Number
Your Reason for Returning the Product(s)
Standard Manufacturer's Warranty
Parcel – F.O.B. Destination for Items with delivery charges included in the E&I Final price -Free Standard Ground Shipments on orders over $300
Parcel – F.O.B Origin for Products without delivery charges specified in the E&I Final Price – Express, Overnight, or Expedited Shipments may have additional charge.
LTL/Truck – FOB Origin or Pre Pay and Add (PPA)
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