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Contract Number: CR001193

Contract Date: 12/01/2024 – 11/30/2029

Agreement: Competitive

Renewals: 5 1-year renewals remaining

Award Summary: Click to view all awarded suppliers

eProcurement: N/A

RFP Number & Name: EI00273~2023RFP / Contact Center Solutions (CCaaS)

GoTo Communications

The GoTo contract offers Contact Center as a Service (CCaaS) solutions, featuring a customizable API-driven platform and comprehensive support services. E&I members can access GoTo's cloud-based contact center and CCaaS solutions, enjoying seamless integration with various CRM platforms, real-time analytics dashboards, and attractive financial incentives.

GoTo offers a comprehensive solution for essential connections. They provide outstanding services for business communications and IT support software, ensuring seamless connectivity and support for employees and communities. With a zero-trust security architecture, 99.999% uptime, and round-the-clock dedicated support, GoTo has been renowned for its reliability and security since 2003.

Contract Highlights

GoToConnect Platform with complete turnkey solution that also supports UCaaS
Supports Omni-channel communication with various social media integrations
ITSG products provide tools for IT departments to support remote/hybrid staff, faculty, and students
Primary focus on K-12 sector
GoTo Mobile Application included
Dedicated Customer Success Manager for each client
Provides internship opportunities

Sustainability

Environmental, Social, and Governance program at GoTo- Learn more