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Contract Number: CR001192

Contract Date: 12/01/2024 – 11/30/2029

Agreement: Competitive

Renewals: 5 1-year renewals remaining

Award Summary: Click to view all awarded suppliers

eProcurement: Punchout Capable

RFP Number & Name: EI00273~2023RFP / Contact Center Solutions (CCaaS)

BlackBeltHelp

BlackBeltHelp is a premiere AI-powered Contact-Center-as-a-Solution (CCaaS) provider for students, faculty, and staff. Their solutions are designed to help higher education institutions unify all their applications into a single, easy-to-navigate, analytics-powered dashboard. SIMPLIFY, their integrated omnichannel platform, can provide live and automated AI-assisted support to students via chat, phone, email, and messaging. Members benefit from access to products and services at discounted rates, plus additional multi-year discounts and other value-add incentives.

Founded in 2003, BlackBeltHelp is a wholly owned subsidiary of CampusEAI, Inc. (a Minority and Women-Owned Business), BlackBeltHelp is the leading AI-powered Contact-Center-as-a-Service (CCaaS) provider in higher education, offering innovative solutions tailored to the unique needs of students, faculty, and staff, with a proven track record spanning over 17 years and serving more than 200 institutions.

Contract Highlights

Open omnichannel integration provides unified, analytics-powered dashboard for seamless student engagement across campus
Team of 300+ employees handles more than 1 million support requests annually, delivering at scale
Leverages advanced AI, including AI voice and chat bots with integrated transfer capability
24/7 support, reducing the need for human intervention and lowering support costs