Contract Number: CR001191
Contract Date: 04/01/2024 – 03/31/2029
Agreement: Competitive
Renewals: 5 1-year renewals remaining
eProcurement: N/A
RFP Number & Name: EI00273~2023RFP / Contact Center Solutions (CCaaS)

Abacus CCaaS

Abacus Service Corporation, a certified diverse provider, specializes in Call Center Management, offering a comprehensive suite of services that includes software solutions, training, management, and staffing. Abacus tailor’s services to meet the unique needs of its clients, particularly E&I members, ensuring the perfect fit for their specific operational requirements. The company's contract offers competitive rates, volume rebates, and flexible solutions, making them an attractive partner for organizations seeking cost-effective and adaptable call center management services.

Abacus was established with a vision to revolutionize the employment solutions landscape, particularly in the realm of call center management. With a philosophy centered on delivering agile and contingent workforce solutions, Abacus continues to innovate and lead in the fields of Call Center Management and Call Center Staffing. This commitment to innovation and excellence positions Abacus as a trusted partner for organizations seeking to enhance their call center operations and deliver superior customer support.

Contract Highlights
  • Call Center Management
  •  Call Center Software
  •  Call Center Training
  •  Interactive Voice Response Systems 
  •  Call Routing and Queuing 
  • Call Center Language Line
  •  Analytics and Reporting
  • Call Center Agents – Staffing
  • Call Center Manager – Staffing
  •  Call Center KPI’s


Supplier Diversity

Abacus Service Corporation is nationally certified as a WBE by the Women Business Enterprise National Council (WBENC), a certified MBE by the Michigan Minority Supplier Development Council (MMSDC). Abacus Service Corporation can provide Tier 1 diverse spending solutions to E&I members. For more information, please contact your E&I Member Representative.

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