Contract Number: EI00296
Contract Date: 06/01/2023 – 05/31/2028
Agreement: Competitive
Renewals: 1 5-year renewal remaining
eProcurement: N/A
RFP Number & Name: EI00195~2022RFP / Equipment Maintenance Management Program

Remi

The Remi contract provides a comprehensive equipment maintenance management program (EMMP) that replaces multiple service agreements and extended warranties with a single source that is more cost effective and flexible than traditional OEM or ISO contracts. E&I members get a single point of contact for managing service events from a vendor-neutral provider.

Remi is a leading provider of data-driven service vendor and contract management for higher education, government, commercial, and healthcare organizations nationwide. Their solution unlocks the value in equipment service contracts while delivering improved productivity, optimal equipment uptime, and hard cost savings averaging 25% over traditional service contracts. Since 1998, Remi’s mission has been to empower their customers to outperform by providing cost effective and innovative equipment care solutions delivered with a commitment to quality service. 

Contract Highlights

Remi provides a simpler, smarter approach to service and vendor management.

  • Contract Consolidation: Streamline multiple agreements into one flexible Managed Service Agreement
  • Simple Service Requests: Call or use Remi Online to activate Remi’s dedicated, stress-free Service Center of Excellence with 24-hour, live, weekday support
  • Vendor Network Management: Remi schedules service with the best available option from your Vendors of Choice
  • End-to-End Event Management: Remi maintains contact with client and vendor via phone or email status updates; order status for all requests is visible in a single, searchable view on Remi Online 
  • Service Documentation & Invoicing: Field Service Reports, vendor surveys, and invoicing are managed by Remi’s team and archived for easy access online
  • Visual Analytics: Review corrective and preventative maintenance reports 24/7 on Remi Online and access program/asset/service KPI dashboards in the online Service Scorecard


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